“Right now, I’m navigating a patient that, six months ago, discovered she needed to have a follow-up mammogram after her screening mammogram. She said no, she didn’t want to go through with it. When I called her months later, I talked to her. She said, ‘I’m glad you called. I’m having a pain in my breast -- what should I do?’ I told her she should really go to her follow-up mammogram now. Her doctor thinks so too. She was concerned with what I thought because I had helped her so much in getting the first mammogram done in the first place. So my opinion helped her a whole lot, and fortunately we are now in the process of getting her to do the follow-up mammogram. The patients so appreciate that I follow up with them – otherwise they might forget. If no one follows up with them, they don’t think anyone at the hospital cares about them. Me being able to help them through this process -- it eases their fears.”
“The biggest success story I’ve had so far is a patient that I’ve been working with since July of last year who finally got out of a shelter and into her own place. She has diabetes and asthma, and it was difficult for her to maintain her health while in the facility. She checks in often to let me know how she’s doing and recently contacted me to help her find low-cost furniture to furnish her new place. I was also able to help her get a Section 8 voucher as well as obtain an Illinois ID.”